Sign in for access to more!
Create a free account
Who We Are
Strategic Advisory Board
We Are Hiring
Service Management World
Certification & Training
Full Course Catalog
Analyst and Frontline
Full Course Calendar
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Learning Center Login
Meet Our Instructors
Consulting & Services
Service Management Consulting
Support Center Certification
Best Practices Assessment
HDI Customer Satisfaction Index Service
Join the Community
QAI® Awarded Exclusive Agreement to Deliver HDI Certification Courses
Exclusivity for World-Class Technical Support Training within India, Sri Lanka, and Bangladesh
Colorado Springs, CO – January 11, 2010
– HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, has awarded QAI (
) exclusive rights to provide HDI service desk and technical support training within India, Sri Lanka, and Bangladesh as well as additional non-exclusive rights for course delivery within Africa, Philippines, and Malaysia.
HDI Global Brand Director, Craig Baxter, stated “The decision to award QAI this contract was based upon HDI’s successful pilot training program with QAI in Bangalore during 2009. QAI will now be authorized to deliver all core HDI courses, including: HDI Support Center Analyst, HDI Support Center Manager, HDI Support Center Team Lead, HDI Support Center Director, and Knowledge Management Foundations: KCS Principles.”
Mahesh Punia, QAI Global CEO for Outsourcing and Customer Service, announced “QAI has been very impressed by customer enthusiasm for HDI certification and training in our markets. This partnership combines QAI’s professional approach to IT training and certification with HDI’s industry leading certification and training methodology for the technical support profession. We look forward to sharing these proven methods of technical support best practices with our Indian customers in order to help them with their goals of providing excellent customer service.”
HDI courses present technical support best practices and processes for support professionals of all levels – from entry level, front-line analysts to experienced directors. Front-line analysts learn essential customer service skills and technical support processes while senior-level managers and directors learn advanced theories for successfully managing the operational, strategic and tactical components of a support organization.
HDI has trained and certified more than 50,000 technical support professionals world-wide. HDI Certification is based on internationally-recognized open standards which are developed by a committee of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. QAI has trained more than140,000 professionals and certified more than 38,000 people globally in over 43 countries. The trainings are in domains like Project Management, IT service Management, Software Testing and other similar areas.
HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit
or call +1 719.268.0174.
QAI is a leading global consulting and workforce development organization addressing ‘Operational Excellence' in IT and ITES and knowledge intensive service organizations.
QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.
QAI Global Institute, the Competency Development division of QAI, focuses on creating international Education and Training products and services to address the Competence Development, Assessments and Certifications to cater to the large pool of manpower requiring skills for increased employability.
QAI currently services more than 200 clients in 30 countries and has regional bases located in the U.S., India, UK, China, Singapore, Malaysia and Canada.
About Think Services
Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.