Award Highlights the Excellent Work of Analysts on the Support Center’s Front Line

Colorado Springs, CO – May 6, 2010 - HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, today announced that Michael Yon, Service Desk Technician for the corporate headquarters of Southeast Corporate Federal Credit Union has been honored as the winner of the HDI Analyst of the Year Award. The award was presented at the 2010 HDI World Conference on Technical Service and Support which was held recently in Orlando, FL.

This annual award, sponsored by Robert Half Technology, recognizes the best technical support analysts from HDI North American Local Chapters. The award highlights the excellent work of analysts on the support center’s front line – those who are generally a customer’s first point of contact, either via phone or the Web. Nominees are judged on criteria such as performance, quality of work, team orientation, ethics, technical aptitude, problem solving skills and leadership.

Yon, who represents the HDI First Coast Jacksonville, FL Local Chapter and the Southeast Region, was selected from six finalists representing each of the HDI local chapter regions. Yon provides technical support and customer service to Southeast Corporate Federal Credit Union’s corporate headquarters in Tallahassee, FL as well as remote services to the Jacksonville, FL office and member credit unions throughout the Southeast. Yon has been a part of Southeast Corporate Federal Credit Union’s technical team since he began his career in 2003. He is a Microsoft Certified Systems Engineer (MCSE), a CompTIA A+ and Network+ Certified Professional and is an HDI Certified Desktop Support Technician.

“Often times, tier 1 support analysts are not fully recognized for the effort they put into our industry. Hats off to Robert Half and HDI for creating this award to properly recognize all of the individuals in tier 1 support for all their achievements,” said Michael Yon, IT Support Analyst, Southeast Corporate. “I am very excited to have received such a prestigious honor. For me, this award reinforces the passion I have for this industry and my job. I am looking forward to what the future holds and I cannot wait to bring some of the things I learned at HDI 2010 back to my organization.”

Sophie Klossner, Director of Membership of HDI, said, “For the past seven years HDI has had the privilege of honoring tier 1 support analysts who are the true backbone of support organizations. This year we had the pleasure of honoring Michael Yon with this prestigious award for his extraordinary technical support and customer service. We congratulate not only him and the entire Southeast Corporate Federal Credit Union for their commitment to its customers.”

For additional information on the HDI Analyst of the Year, visit:

About Southeast Corporate Federal Credit Union
Southeast Corporate is a credit union’s credit union providing wholesale financial services to more than 400 credit union members throughout the United States. With approximately $3 billion in assets, Southeast Corporate offers comprehensive investment, liquidity, consulting, payment-system, funds-transfer and other correspondent services. In addition, Southeast Corporate is the sole owner of Accolade Investment Advisory, LLC; and majority owner of Member Business Solutions LLC and Corporate Synergies LLC.

About Robert Half Technology
With more than 100 locations worldwide, Robert Half Technology is a leading provider of information technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job search services at

About HDI
HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit , or call +1 719.268.0174. HDI is part of UBM TechWeb.

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