ITpreneurs and HDI Announce Strategic Collaboration to Advance Training in the Technical Support and Service Industry Globally

Colorado Springs, CO ― September 27, 2013—ITpreneurs, the leading provider of competence development solutions for IT best practices, and HDI, the foremost professional association and certification body for the technical service and support industry, announce a partnership in offering a wide portfolio of certification and training for the technical service and support industry globally.

Their portfolio includes training from operational to management level. Built upon globally recognized industry standards developed by an international committee of industry experts and practitioners, HDI training helps support center organizations improve efficiency, increase service quality, and encourage professional development.

“HDI has a remarkable reputation in providing technical support professionals with the skills and training needed to provide excellent service. Quality technical support depends not only on specialist knowhow but also problem solving and communication skills. We are pleased to partner with HDI to offer our channel partners a highly robust portfolio which fits perfectly with their existing training offerings in the IT service management domain," said Sukhbir Jasuja, CEO, ITpreneurs.

“HDI standards are well recognized for providing value to technical support professionals and organizations, and HDI has strong community within North America. ITpreneurs has a strong footprint in the IT service management space, and has developed a global partner base of training and consulting organizations. By partnering with ITpreneurs, we can expand the access to the HDI training and certifications to technical support professionals outside North America. We are proud that ITprenuers has added HDI to their portfolio,” said Craig Baxter, managing director, HDI.

HDI and ITpreneurs will be investing heavily in market development of the HDI standards, reaching support centers, organizations and individuals worldwide. Training organizations can tap into these additional market building efforts, and join the further expansion of the HDI brand globally.

For more information, contact: James Slusser, marketing director at [email protected] or Connie Tai, global product manager IT service management at [email protected].

About ITpreneurs
ITpreneurs offers innovative competence development programs for IT best practices to support the educational needs of IT professionals. With expertise in key domains including Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement and Project Management, ITpreneurs provides guidance on disparate frameworks and integrated solutions. Learn more about us at

ABOUT HDI | HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. 

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

ABOUT UBM Tech | UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market— engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. UBM Tech's industry-leading media brands include EE Times, Interop, Black Hat, InformationWeek, Game Developer Conference, CRN, and DesignCon. The company's information products include research, education, training, and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion.