Press Room

Welcome to the HDI Press Room. This page contains press releases, product announcements, event updates, and industry news.

Members of the press and the analyst community can sign up for HDI media alerts, as well as request complimentary access to HDI's members-only resources.

To receive press access to these resources, please contact HDI PR at [email protected].


Press Releases


HDI Honors PowerSchool with the 2018 HDI Service Improvement Award

Colorado Springs, CO — October 17, 2018

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New Products, Services, Demonstrations & More Announced Ahead of Service Management World 2018

Colorado Springs, CO — October 9, 2018

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HDI Assumes Ownership of Propoint Solutions’ Database of Training and Consulting Content to Offer A Complete Service Management Portfolio

Colorado Springs, CO — September 20, 2018

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Service Management World Announces 2018 Program Featuring Sessions from Target, Chick-fil-A, Time Warner & More

Colorado Springs, CO — July 25, 2018

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Target Executive Tom Kadlec Among Others to Headline Inaugural Service Management World Keynote Lineup

Colorado Springs, CO — May 22, 2018

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HDI Honors Top Service and Support Professionals and Teams with 2018 Industry Awards

Colorado Springs, CO — April 12, 2018

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More than 35 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2018 Conference and Expo

Colorado Springs, CO — April 3, 2018

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HDI Launches New Trainings Offering Based on Recent Data That Shows More Than 90% of the Service and Support Industry May Lack Strategic Use of Metrics

Colorado Springs, CO — February 14, 2018

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HDI 2018 Offers Most Interactive Program to Date with Sessions from Microsoft, Coca-Cola, Southwest Airlines & More

Colorado Springs, CO — January 17, 2018

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HDI 2018 Conference & Expo Announces Dynamic Keynote Lineup Featuring Football Legend Herschel Walker

Colorado Springs, CO — November 14, 2017

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HDI Honors Top Service Management Teams with Prestigious Industry Awards

Colorado Springs, CO — November 2, 2017

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HDI Announces Service Management World, a New Conference for Service Management Professionals

Colorado Springs, CO — October 26, 2017

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Exhibitors Announce New Products and Services to be Showcased at FUSION 17, the IT Service Management Industry's Most Comprehensive Event

Colorado Springs, CO — October 19, 2017

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FUSION 17 Offers More than 100 Learning Sessions Focused on Key Service Management Trends

Colorado Springs, CO — September 26, 2017

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FUSION 17 Offers Interactive Training Before the Main Event with 12 Pre-Conference Workshops

Colorado Springs, CO — September 13, 2017

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Nominations Now Open For the 2018 HDI Industry Awards

Colorado Springs, CO — September 7, 2017

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FUSION 17 to Provide the Highest Value Experience to ITSM Professionals

Colorado Springs, CO — August 23, 2017

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FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — August 8, 2017

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FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — July 25, 2017

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HDI 2018 Opens Call for Speakers: Proposals Due July 31, 2017

Colorado Springs, CO — July 12, 2017

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itSMF USA and HDI Announce Full Schedule of Events for FUSION 17 IT Service Management Conference in Orlando

Colorado Springs, CO — June 20, 2017

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HDI and Atlassian Examine the State of IT, Emphasizing Process Maturity, Business Alignment, and Digital Transformation

Colorado Springs, CO — June 13, 2017

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itSMF and HDI to Introduce Four New Keynote Speakers for FUSION 17 in Orlando

Colorado Springs, CO — May 31, 2017

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19 Finalists Selected for the 2017 HDI Technical Support Industry Awards

Colorado Springs, CO — May 11, 2017

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HDI Honors Top Technical Support Professionals and Teams with Industry Awards

Colorado Springs, CO — April 19, 2017

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HDI 2017 Hosts More Than 100 Breakout Sessions and Four Keynote Presentations Led by Top Technical Support Professionals

Colorado Springs, CO — April 5, 2017

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Canon, Fujitsu Limited, and SunGard Earn HDI Support Center Re-Certification Through Commitment to Excellent Service

Colorado Springs, CO — March 29, 2017

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HDI 2017 to Feature Technical Support Industry Titans in Program Committee Leading Eight New Learning Tracks

Colorado Springs, CO — March 14, 2017

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New eBook Authored by HDI 2017 Speakers Offers Solutions to Today's Top Technical Support Challenges

Colorado Springs, CO — February 14, 2017

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HDI Unveils Top 25 Thought Leaders in Technical Support and Service Management

Colorado Springs, CO — February 1, 2017

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HDI and Campus Consortium Partner To Improve IT Service and Support in Education

Colorado Springs, CO — February 1, 2017

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FUSION 17 Opens Call for Speakers: Proposals Due February 28, 2017

Colorado Springs, CO — January 19, 2017

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HDI Releases New Practices & Salary Report For Technical Support Professionals

Colorado Springs, CO — January 12, 2017

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HDI 2017 Program to Feature Presentations from Microsoft, Coca-Cola, Union Pacific Railroad, Boston University, MetricNet & More

Colorado Springs, CO — December 19, 2016

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HDI Unveils New Chapter's First Strategy Aimed Towards the Sustainability and Empowerment of the Technical Support Industry

Colorado Springs, CO — November 8, 2016

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HDI Delivers Two Industry Awards Honoring Top Service Management Organizations

Colorado Springs, CO — November 3, 2016

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More than 25 FUSION 16 Exhibitors Announce New Products & Services Anticipated to Refine the IT Service Management Landscape

Colorado Springs, CO — October 24, 2016

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Six Finalists Selected for the 2016 HDI Service Management Awards

Colorado Springs, CO — October 19, 2016

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FUSION 16 Will Host Five Keynote Presentations and More than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — October 6, 2016

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Twitter Co-Founder, Biz Stone, to Headline 2017 HDI Conference & Expo

Colorado Springs, CO — September 21, 2016

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itSMF USA and HDI Announce Full Schedule of Events for FUSION 16 IT Service Management Conference in Las Vegas

Colorado Springs, CO — AUGUST 16, 2016

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FUSION 16 Will Introduce Five New Keynote Speakers for November Event in Las Vegas

Colorado Springs, CO — June 21, 2016

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HDI and AXELOS Release Co-Branded White Paper on the Synergies of ITIL and the HDI Support Center Standard

Colorado Springs, CO — May 16, 2016

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HDI HDI Delivers 12 Industry Awards Honoring Top Technical Support Professionals and Teams

Colorado Springs, CO — April 14, 2016

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More than 30 HDI Exhibitors Make Announcements for 2016 Conference & Expo Next Week

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Nearly Twenty Finalists Selected for 2016 HDI Industry Awards

Colorado Springs, CO — March 22, 2016

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HDI Launches Interactive Community Website for Members

Colorado Springs, CO — February 22, 2016

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HDI Launches New Membership Model

Colorado Springs, CO — February 8, 2016

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Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — February 1, 2016

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FUSION 16 Opens Call for Speakers: Proposals Due March 7, 2016

Colorado Springs, CO — January 20, 2016

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HDI Announces Ten-Week Sweepstakes Leading Up To Annual Conference & Expo with $5,000 in Total Prizes

Colorado Springs, CO — January 12, 2016

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Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — December 14, 2015

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Industry-Leading Technical Support Event, HDI Conference & Expo, Kicks Off April 12th in Orlando

Colorado Springs, CO — November 30, 2015

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HDI Honors Top Technical Service and Support Teams With Prestigious Awards

Colorado Springs, CO — November 16, 2015

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HDI Releases New Support Center Practices & Salary Report

Colorado Springs, CO — November 5, 2015

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28 FUSION 15 Exhibitors & Sponsors Announce Robust Lineup of New Products and Services for Next Week's Event

Colorado Springs, CO — October 26, 2015

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HDI and itSMF USA to Feature Nine Engaging Learning Tracks at FUSION 15 Conference in New Orleans

Colorado Springs, CO — October 6, 2015

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Six Finalists Selected for 2015 HDI Service Management Awards

Colorado Springs, CO — September 30, 2015

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HDI and itSMF USA Gear up for Annual FUSION Conference with Speakers from The National Geographic Channel, The Innovation Resource, and More

Colorado Springs, CO — September 21, 2015

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HDI Releases 2015 Desktop Support Practices & Salary Report in Anticipation of FUSION 15

Colorado Springs, CO — September 9, 2015

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HDI Releases New Versions of Certification Standards for Technical Support Professionals

Colorado Springs, CO — July 28, 2015

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New DevOps FUSION Summit Will Debut This November in New Orleans

Colorado Springs, CO — June 1, 2015

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"HDI 2015 - A Digital Experience" Transforms the Technical Support Industry's Largest Conference and Expo into a Comprehensive Virtual Event

Colorado Springs, CO — April 28, 2015

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UBM Tech’s HDI Announces The 2013 HDI Strategic Advisory Board Members
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HDI Reveals HDI 2013 Conference & Expo Keynote Lineup

Colorado Springs, CO — December 4, 2012 — HDI, the leading professional association and certification body for the technical service and support industry, today announced the keynotes for the HDI 2013 Conference & Expo (http://www.HDIConference.com)....

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2012 HDI Support Center Practices & Salary Report Now Available

Colorado Springs, CO — October 29, 2012 — HDI, the  leading professional association and certification body for technical service and support professionals, is excited to announce the release of the 2012 HDI Support Center Practices & Salary Report.

Some report...

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HDI Announces Industry Award Winners at HDI 2012 Conference & Expo

Colorado Springs, CO – May 10, 2012 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the successful wrap-up of the twenty-second HDI Annual Conference...

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Final Preparations Underway for the HDI 2012 Conference & Expo

Colorado Springs, CO - March 29, 2012 - HDI, the world's largest professional association and certification body for technical service and support professionals, is actively preparing for the HDI 2012 Conference & Expo (www.HDIConference...

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