Service Management - Our Business is Expanding & Growing So Yours Can, Too!

As part of our mission to offer high-value training for service management professionals, we've expanded our services to include a complete service management portfolio of comprehensive training and consulting services. 

Are you a Service Management professional seeking guidance for your service management strategy and solutions to your service management challenges?

Look no further. HDI has been covering Enterprise Service Management principles and infusing service management methodologies in to our content, training, certification and assessments for years. Our service management methodology is focused on listening to our customers’ challenges, understanding their goals and objectives, and using a process framework based on best practices.


We work with our customers to:

  • Identify process gaps in performance

  • Define a road map of recommendations

  • Work to help adopt and implement proven methodologies to improve process maturity

HDI’s team of trainers and consultants have extensive experience successfully working with customers to improve organizational effectiveness and efficiency. Our team has over 30 years of hands-on expertise managing complex service management projects, successfully meeting deadlines and established budgets.

We are wholly focused on delivering value and empowering you to communicate this value effectively to the stakeholders who matter most. Our holistic approach to service management provides your organization with the tools and insights to advance your strategy and your operations.

Contact us today to discuss your environment and how HDI can add value to it. And visit the links below to learn more about our service management offerings.

Community and Networking

  • Community Membership through HDI Connect

  • Webinars

  • Events

  • Local Chapter Membership

Best Practice Content

  • Research 
  • Articles and Blogs
  • HDI Connect Forums

Training and Certification Courses

  • Service Management Optimization

  • ITIL Foundation

  • HDI Problem Management Professional

  • Incident Management

  • Change Management

  • Service Level Management

Advisory Services

  • Targets Solutions Assessments

  • Best Practice Assessments

  • Benchmarking Solutions


  • Service Management World

  • HDI Conference & Expo