Your Partner for Service Management Expertise and Solutions

As a service management leader, keeping up with the latest in service management practices while achieving better business outcomes - faster - is no doubt high on your list of priorities. If you're seeking expert guidance on how to implement service management principles based on best practice standards, frameworks, and methodologies adopted to meet your specific challenges, look no further than HDI. We provide the opportunity for organizations to better understand how IT service management principles will increase the value of their services and better enable alignment with organizational goals and objectives.

We work with our customers to:

  • Define their vision and future state to ensure improvements are alignes
  • Establish baselines to measure and report improvements
  • Identify and recommend best practices to facilitate and enable improvements
  • Facilitate the development and implementation of improvement plans

As an organization, HDI has tens of thousands of satisfied customers who have improved their resutls based on what they learned in HDI training and certification classes and consulting engagements. Our service management methodology is focused on listening to our customers' challenges, understanding their goals and obejctives, and using a process framework based on best practices.

Our team of expert consultants understand how to utilize best practies to help organizations manage and oprtimise their performance, resulting in measurable outcomes for the business. We have over 30 years of hand-on expertise managing complex service management projects, successfully meeting deadlines and established budgets.

We are wholly focused on delivering value and empowering you to communicate this value effectively to the stakeholders who matter most. Our holistic approach to service management provides your organization with the tools and indights to advance your strategy and your operations.

Contact us today to discuss the ways HDI can add value to your environment, and visit the links below to learn more about our service management offerings.


Community and Networking

Best Practice Content

Training and Certification Courses

Advisory Services

Events