Your Partner for the Most Comprehensive Service Management Solutions

Are you a service management professional seeking guidance for your service management strategy and solutions to your service management challenges? Look no further than HDI. As part of our mission to offer high-value training for service management professionals, we've expanded our services to include a complete service management portfolio of comprehensive training and consulting services.

HDI has been covering service management principles and infusing service management methodologies into our content, training, certifications, and assessments for years. Our service management methodology is focused on listening to our customers’ challenges, understanding their goals and objectives, and using a process framework based on best practices.

We work with our customers to:

  • Identify process gaps in performance
  • Define a road map of recommendations
  • Adopt and implement proven methodologies to improve process maturity

HDI’s team of trainers and consultants have extensive experience successfully working with customers to improve organizational effectiveness and efficiency. Our team has over 30 years of hands-on expertise managing complex service management projects, successfully meeting deadlines and established budgets. We are wholly focused on delivering value and empowering you to communicate this value effectively to the stakeholders who matter most. Our holistic approach to service management provides your organization with the tools and insights to advance your strategy and your operations.

Contact us today to discuss the ways HDI can add value to your environment, and visit the links below to learn more about our service management offerings.

Community and Networking

Best Practice Content

Training and Certification Courses

Advisory Services