We're Hiring!

Do you know someone who works in the IT service and support or contact center space that’s looking for a career growth opportunity in marketing, content or digital learning? If so, please refer them to the open roles listed below. HDI and ICMI have been serving their communities for over 30 years through best practice content, training, consulting and events. Our parent company, Informa, is a global provider of marketing services to B2B communities globally. We're proud to support an engaged team of professionals who are wholly committed to advancing these brands, and we're seeking qualified candidates who enjoy working in a collaborative and fast-paced environment.

We're also looking for new Business Associates, those who train our customers via a comprehensive lineup of professional training courses and/or consult with our customers on organizational performance improvement projects. These individuals have typically worked in the IT service and support and/or contact center space for 20+ years, have deep experience managing teams of all sizes in medium-to-large organizations, possess excellent communication, public speaking, and writing skills, and are solutions-oriented. This is an independent contractor role, not a full-time position. Here’s an overview of the role:

At HDI and ICMI, our Business Associates (BAs) are valued partners who serve as the face of our brands in training and consulting engagements, both live and virtual. BAs deliver live, virtual, and private group training, collaborate with our in-house training and development specialist to ensure HDI and ICMI training meet our audiences’ needs, represent the brands in strategic consulting engagements in their areas of expertise, present at annual events (in-person and digital), and collaborate with in-house content managers to contribute industry-leading expert insight to educate our audiences throughout the year.

If you’re a contact center, technical support, and/or service management expert who has a proven track-record of training adult learners and/or delivering performance improvement consulting, please reach out to Tara Gibb ([email protected]) to learn more.

List of Current Openings