HDI practice tests provide additional preparation for HDI certification exams. Once you complete a practice test, a report is provided that lists the questions missed and what competency within the HDI Standard you should review.

  • Each practice test is 30 questions and must be completed in 35 minutes
  • You may take multiple tests
  • Each practice test is randomly generated from a pool of test questions

View Practice Tests FAQ.

Practice Test Pricing

Practice tests are purchased separately from training courses. All practice tests are delivered through the HDI Learning Center.

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Practice Exam
HDI Customer Service Representative Practice Test
HDI Support Center Analyst Practice Test
HDI Desktop Advanced Support Technician Practice Test
HDI Support Center Team Lead Practice Test
HDI Support Center Manager Practice Test
HDI Problem Management Professional Practice Test
KCS Principles Practice Test
KCS Foundation Practice Test

Practice Tests on the HDI Learning Center

All HDI practice tests are available in the HDI Learning Center. These practice tests are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online practice test, a student will have up to twelve weeks to take the exam.

Log in to the HDI Learning Center

30-day extensions are available for online practice tests for a fee of $50.

Contact the HDI Customer Care Center at 1.800.248.5667.