The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the service and support industry on the meaning of certification in customer service and technical support organizations.

The HDI Certification Standards are open standards, independent of any training curriculum. HDI certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can be studied independently of any training, and will prepare individuals for the certification exam.

HDI courses are designed to assist in preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standard and provide skills-building opportunities for the attendees.

Download or Buy the Standards


HDI Customer Service Representative Certification Standard
$29.00
HDI Support Center Analyst Certification Standard
$29.00
HDI Support Center Analyst Certification Standard (Japanese)
$29.00
HDI Desktop Advanced Support Technician Certification Standard
$29.00
HDI Technical Support Professional Certification Standard
$29.00
HDI Support Center Team Lead Certification Standard
$29.00
HDI Support Center Manager Certification Standard
$29.00
HDI Desktop Support Manager Certification Standard
$29.00
HDI Support Center Director Certification Standard
$29.00
KCS Foundation Certification Standard
$29.00
KCS Principles Certification Standard
$29.00
HDI Problem Management Professional Certification Standard
$29.00
HDI Support Center Certification Standard
$59.00