The starting point for all organizations new to employee experience, our essentials course will outline the "what" of experience and spark that lightbulb moment.

Experience Essentials provides learners an excellent introduction into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience. This is an interactive, practical class giving the attendee a good understanding of Experience principles.

This one-day course is presented in collaboration with Experience Collab and TSO and delivered by instructors accredited by APMG.

What You Will Learn

Participants will learn the key concepts of experience management, including:

  • What experience is
  • Why experience matters
  • How to transition from a service economy to anexperience economy 
  • What KPIs, SLAs, and XLAs are and how they differ

Who Should Attend?

This class is for everyone who wants to improve customer, supplier, and employee experience. It's an awareness class for those who need to understand what experience management is and why it is necessary; it's the first step for people who wish to be quartermasters of experience management in their organizations. In other words, it's for anyone who helps organizations implement experience management.

Course Outline

This course covers the following concepts:

  • Understanding the experience economy
  • The experience landscape and Experience Now
  • The balanced assessment of reality
  • The five economic values that drive XLAs
  • The experience dashboard and the meaning of watermelonkiwi, and reverse watermelon
  • The relationship between service and experience management
  • What XLAs are and how they're built
  • How XLAs and SLAs differ
  • The Experience Optimization Framework
  • The distinction between the art and science of experience
  • And much more!

Virtual Classroom

Price: $999

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training one-day.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

View the Virtual Classroom FAQs

Request Info

Private Group Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

May 10, 2024 - May 10, 2024
HDI, Virtual Classroom
Experience Essentials On or before Mar 15, 2024 :
Price: $899.00

After Mar 15, 2024 :
Price: $999.00
More Info Add to Cart
Aug 05, 2024 - Aug 05, 2024
HDI, Virtual Classroom
Experience Essentials On or before Jun 10, 2024 :
Price: $899.00

After Jun 10, 2024 :
Price: $999.00
More Info Add to Cart
Nov 04, 2024 - Nov 04, 2024
HDI, Virtual Classroom
Experience Essentials On or before Sep 09, 2024 :
Price: $899.00

After Sep 09, 2024 :
Price: $999.00
More Info Add to Cart

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description
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