ITIL Awareness | HDI

This dynamic, interactive, half-day session introduces ITIL process methodologies and concepts to the executive leadership team within your company. The course introduces the key ITIL processes and how these processes can be implemented to solve strategic objectives relating to operational efficiency and effectiveness

What You Will Learn

• Align IT and Service processes with your rapidly changing business needs • Improve efficiency and reduce costs within the IT and Service organizations • Gain the benefit of Service Management Best Practices • Understand the benefits of implementing ITIL • Learn the Critical Success Factors for implementing ITIL • Avoid ‘potholes’ along the way

Who Should Attend?

• CEOs and CIOs • Executive staff and other senior management

Course Outline

• A working Knowledge of ITIL Processes and Terminology • Critical Success Factors for Implementing ITIL • How to Avoid the ‘potholes’ along the journey • Next Steps for Implementing Service Management Best Practices Each participant receives the full color syllabus and a copy of the IT Service Management Pocket Guide.

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Public Classroom

Paid Member Price: $599 | Price: $699

Facilitated by a faculty member, this half day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
  • To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.

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HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

HDI Corporate Training Program

HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.

This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.

  • Learning is facilitated by someone who knows your business intimately.
  • Your instructor can customize specific areas (e.g., show actual company reports).
  • Your company controls the training schedule.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.


HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description