HDI Training Philosophy: Our Support and Service Management education and consulting services are built with the philosophy to provide our customers with a consultative, application-based, interactive learning experience.

Our goal is for our customers to take what they have learned and apply it in their environment immediately. We will provide you with the knowledge, resources, and guidance to improve your service management and support capabilities. From the boardroom to the classroom, from executive level to the in the trenches analyst – we have solutions, training, and knowledge to help our customers succeed personally and professionally.

Our training is guided by Support and Service Management Consultants who lead our customers by providing expert instruction based on years of in the trenches, real-world, been there, seen that, experience.

Browse our catalog and learn how HDI can help you and your team excel.

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Discover how to make every customer interaction exceptional.
This workshop focuses on designing, implementing, managing, and optimizing these core service management processes: Incident Management, Problem Management, Change Management and Service Level Management.
This foundational level course focuses on the core ITIL service lifecycles and processes. ITIL 4 coming soon!
The ITIL® Practitioner certification provides an opportunity to learn how to apply the concept of “adapt and adopt” utilizing ITIL guidance
The ITIL® Practitioner certification provides an opportunity to learn how to apply the concept of “adapt and adopt” utilizing ITIL guidance
This dynamic, interactive, half-day session introduces ITIL process methodologies and concepts to the executive leadership team within your company.
This workshop will establish what should be considered “normal service” within a company as well as determine business impact and prioritize incidents to “minimize disruption to the business.”
This high-energy workshop is filled with practical guidance, templates, quick wins, and tricks for successfully implementing best-practice methodologies for change management.
This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing best-practice methodologies for service level management.
If your organization is having difficulty delivering timely releases that meet the business’s expectations, and/or if releases are difficult for operations to support and maintain, this is the workshop for you.
This interactive session will cut through the clutter to discuss the real intent and value of the CMDB.
This certification course focuses on assisting with the planning and implementation performing reactive and proactive problem management; prioritizing and categorizing problems; investigating and diagnosing the problems; coordinating and/or executing root cause analysis; developing workarounds; and proposing changes to resolve issues.
Save time and money with effective knowledge management.
Gain awareness of knowledge management best practices and concepts of the KCS methodology

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.