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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Enrollment Available
Jun 05, 2023 -
-
Jun 06, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Jun 16, 2023 -
-
Jun 16, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Jun 26, 2023 -
-
Jun 27, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Jun 14, 2023 -
-
Jun 16, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Essence of Experience
Become HDI Certified!
Enrollment Available
Jul 17, 2023 -
-
Jul 17, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Jun 07, 2023 -
-
Jun 09, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Problem Management Professional
Become HDI Certified!
Enrollment Available
Jun 14, 2023 -
-
Jun 15, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Jun 08, 2023 -
-
Jun 09, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Jun 26, 2023 -
-
Jun 28, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Jun 21, 2023 -
-
Jun 23, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Jun 12, 2023 -
-
Jun 13, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
XLA Foundation
Become HDI Certified!
Enrollment Available
Jun 28, 2023 -
-
Jun 30, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Change Management Principles
Enrollment Available
Oct 05, 2023 -
-
Oct 06, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Incident Management Principles
Enrollment Available
Nov 08, 2023 -
-
Nov 09, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Jun 05, 2023 -
-
Jun 07, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Problem Management Principles
Enrollment Available
Sep 11, 2023 -
-
Sep 12, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Enrollment Available
Nov 30, 2023 -
-
Dec 01, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Jul 31, 2023 -
-
Aug 01, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Aug 03, 2023 -
-
Aug 04, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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