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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Become HDI Certified!
Enrollment Available
Jan 29, 2026 -
-
Jan 30, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Applied Knowledge Management
Become HDI Certified!
Enrollment Available
Contact for Onsite
Read More
HDI Certified Instructor
Enrollment Available
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Feb 20, 2026 -
-
Feb 20, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Jan 13, 2026 -
-
Jan 14, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Dec 15, 2025 -
-
Dec 17, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Jan 14, 2026 -
-
Jan 16, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Jan 06, 2026 -
-
Jan 07, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Dec 17, 2025 -
-
Dec 19, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Jan 12, 2026 -
-
Jan 14, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Dec 16, 2025 -
-
Dec 17, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Experience Management and XLA® Foundation
Become HDI Certified!
Enrollment Available
Feb 25, 2026 -
-
Feb 27, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Management and XLA® Practitioner
Become HDI Certified!
Enrollment Available
Jan 22, 2026 -
-
Jan 23, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Change Management Principles
Become HDI Certified!
Enrollment Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Incident Management Principles
Become HDI Certified!
Enrollment Available
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Feb 24, 2026 -
-
Feb 26, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Mar 19, 2026 -
-
Mar 20, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Become HDI Certified!
Enrollment Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Mar 24, 2026 -
-
Mar 25, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Jan 21, 2026 -
-
Jan 22, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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