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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Enrollment Available
Sep 23, 2024 -
-
Sep 24, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Enrollment Available
Aug 28, 2024 -
-
Aug 29, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Aug 22, 2024 -
-
Aug 23, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Aug 12, 2024 -
-
Aug 14, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
Incident Management Principles
Enrollment Available
Sep 23, 2024 -
-
Sep 24, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Change Management Principles
Enrollment Available
Nov 07, 2024 -
-
Nov 08, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Jul 29, 2024 -
-
Jul 30, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Aug 26, 2024 -
-
Aug 27, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Foundation
Become HDI Certified!
Enrollment Available
Sep 09, 2024 -
-
Sep 11, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Aug 07, 2024 -
-
Aug 09, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Jul 29, 2024 -
-
Jul 31, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Aug 05, 2024 -
-
Aug 06, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Aug 21, 2024 -
-
Aug 23, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Essentials
Enrollment Available
Nov 04, 2024 -
-
Nov 04, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Aug 19, 2024 -
-
Aug 21, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Aug 15, 2024 -
-
Aug 16, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Aug 16, 2024 -
-
Aug 16, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Sep 09, 2024 -
-
Sep 10, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Sep 12, 2024 -
-
Sep 13, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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