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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Enrollment Available
Nov 27, 2023 -
-
Nov 28, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Enrollment Available
Nov 30, 2023 -
-
Dec 01, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Problem Management Principles
Enrollment Available
Oct 30, 2023 -
-
Oct 31, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Oct 11, 2023 -
-
Oct 13, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
Incident Management Principles
Enrollment Available
Nov 08, 2023 -
-
Nov 09, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Change Management Principles
Enrollment Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Jan 22, 2024 -
-
Jan 24, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Nov 16, 2023 -
-
Nov 17, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
XLA Foundation
Become HDI Certified!
Enrollment Available
Oct 16, 2023 -
-
Oct 18, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Oct 18, 2023 -
-
Oct 20, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Oct 23, 2023 -
-
Oct 25, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Nov 02, 2023 -
-
Nov 03, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Oct 25, 2023 -
-
Oct 27, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Essence of Experience
Become HDI Certified!
Enrollment Available
Nov 06, 2023 -
-
Nov 06, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Oct 11, 2023 -
-
Oct 13, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Oct 09, 2023 -
-
Oct 10, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Oct 04, 2023 -
-
Oct 04, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Oct 05, 2023 -
-
Oct 06, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Nov 27, 2023 -
-
Nov 28, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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