LOGIN
Sign In
Forgot password?
Create a free account
SUBSCRIBE
JOIN HDI
CONNECT
Menu
Events
Conferences
Service Management World
SupportWorld Live
Webinars
Certification & Training
Course Calendar
Course Catalog
Download Training Catalog
HDI Certification
Certification Testing
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Instructor Resources
Student Resources
Learning Center Login
Contact Us
Consulting & Services
Consulting Services
HealthCheck
Service Management Consulting
Support Center Certification
Best Practices Assessment
Contact Us
Resources
SupportWorld
Support Center
Desktop Support
Service Management
Customer Experience
Workforce Enablement
Metrics
Technology
Infographics
Webinars
Community
Join HDIConnect
Local Chapters
Global Service and Support Awards
Who We Are
About Us
Strategic Advisory Board
Press Room
Contact Us
Advertise With Us
Advertisement
HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Enrollment Available
Jun 24, 2024 -
-
Jun 25, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Enrollment Available
Aug 28, 2024 -
-
Aug 29, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Apr 22, 2024 -
-
Apr 23, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
May 20, 2024 -
-
May 22, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
Incident Management Principles
Enrollment Available
Sep 23, 2024 -
-
Sep 24, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Change Management Principles
Enrollment Available
Jun 13, 2024 -
-
Jun 14, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Jul 29, 2024 -
-
Jul 30, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
May 13, 2024 -
-
May 14, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Foundation
Become HDI Certified!
Enrollment Available
Jun 26, 2024 -
-
Jun 28, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
May 08, 2024 -
-
May 10, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
May 29, 2024 -
-
May 31, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
May 06, 2024 -
-
May 07, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
May 15, 2024 -
-
May 17, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Essentials
Enrollment Available
May 10, 2024 -
-
May 10, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Jun 10, 2024 -
-
Jun 12, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Apr 22, 2024 -
-
Apr 23, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Jun 14, 2024 -
-
Jun 14, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
May 16, 2024 -
-
May 17, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
May 13, 2024 -
-
May 14, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.