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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Become HDI Certified!
Enrollment Available
Nov 03, 2025 -
-
Nov 04, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Become HDI Certified!
Enrollment Available
Aug 26, 2025 -
-
Aug 27, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Jul 24, 2025 -
-
Jul 25, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Aug 20, 2025 -
-
Aug 22, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
Incident Management Principles
Become HDI Certified!
Enrollment Available
Sep 29, 2025 -
-
Sep 30, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Change Management Principles
Become HDI Certified!
Enrollment Available
Nov 18, 2025 -
-
Nov 19, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Oct 28, 2025 -
-
Oct 29, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Foundation
Become HDI Certified!
Enrollment Available
Sep 29, 2025 -
-
Oct 01, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Sep 16, 2025 -
-
Sep 17, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Aug 06, 2025 -
-
Aug 08, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Jul 30, 2025 -
-
Aug 01, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Aug 05, 2025 -
-
Aug 06, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Aug 13, 2025 -
-
Aug 15, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Aug 19, 2025 -
-
Aug 21, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Aug 14, 2025 -
-
Aug 15, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Aug 22, 2025 -
-
Aug 22, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Certified Instructor
Enrollment Available
Contact for Onsite
Read More
Applied Knowledge Management
Become HDI Certified!
Enrollment Available
Sep 16, 2025 -
-
Sep 17, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Aug 27, 2025 -
-
Aug 28, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Aug 19, 2025 -
-
Aug 20, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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