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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Become HDI Certified!
Enrollment Available
Apr 28, 2026 -
-
Apr 29, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Mar 19, 2026 -
-
Mar 20, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Mastering QA for IT Support & Service Teams
Enrollment Available
Jun 18, 2026 -
-
Jun 18, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Apr 22, 2026 -
-
Apr 24, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Enrollment Available
Jul 24, 2026 -
-
Jul 24, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Coaching for Quality & Capability in the Support Center
Enrollment Available
Jun 25, 2026 -
-
Jun 25, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Management and XLA® Practitioner
Become HDI Certified!
Enrollment Available
Jun 29, 2026 -
-
Jun 30, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Management and XLA® Foundation
Become HDI Certified!
Enrollment Available
May 26, 2026 -
-
May 28, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Apr 14, 2026 -
-
Apr 15, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Apr 01, 2026 -
-
Apr 03, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Apr 15, 2026 -
-
Apr 17, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Mar 31, 2026 -
-
Apr 01, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Apr 08, 2026 -
-
Apr 10, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Apr 21, 2026 -
-
Apr 23, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Apr 06, 2026 -
-
Apr 07, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Apr 24, 2026 -
-
Apr 24, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Certified Instructor
Enrollment Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Jun 25, 2026 -
-
Jun 26, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Apr 14, 2026 -
-
Apr 15, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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