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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Apr 14, 2023 -
-
Apr 14, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Feb 06, 2023 -
-
Feb 07, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Feb 13, 2023 -
-
Feb 14, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Feb 02, 2023 -
-
Feb 03, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Feb 22, 2023 -
-
Feb 24, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Feb 08, 2023 -
-
Feb 10, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Customer Experience Accelerator Boot Camp
Enrollment Available
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Apr 10, 2023 -
-
Apr 12, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Management Optimization
Enrollment Available
Contact for Onsite
Read More
Workforce Management Principles
Enrollment Available
Contact for Onsite
Read More
XLA Foundation
Become HDI Certified!
Enrollment Available
Jun 28, 2023 -
-
Jun 30, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Mar 22, 2023 -
-
Mar 24, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Essence of Experience
Become HDI Certified!
Enrollment Available
Feb 27, 2023 -
-
Feb 27, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Incident Management Workshop
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Feb 16, 2023 -
-
Feb 17, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Problem Management Professional
Become HDI Certified!
Enrollment Available
Mar 09, 2023 -
-
Mar 10, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Mar 13, 2023 -
-
Mar 15, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Enrollment Available
Available Online
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Mar 20, 2023 -
-
Mar 21, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Artificial Intelligence in the Support Organization
Enrollment Available
Mar 06, 2023 -
-
Mar 07, 2023
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
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