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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Become HDI Certified!
Enrollment Available
Nov 03, 2025 -
-
Nov 04, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Applied Knowledge Management
Become HDI Certified!
Enrollment Available
Contact for Onsite
Read More
HDI Certified Instructor
Enrollment Available
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Feb 20, 2026 -
-
Feb 20, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Nov 20, 2025 -
-
Nov 21, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Dec 15, 2025 -
-
Dec 17, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Dec 10, 2025 -
-
Dec 12, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Nov 04, 2025 -
-
Nov 05, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Dec 17, 2025 -
-
Dec 19, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Nov 05, 2025 -
-
Nov 07, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Nov 19, 2025 -
-
Nov 20, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Experience Foundation
Become HDI Certified!
Enrollment Available
Dec 09, 2025 -
-
Dec 11, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Jan 22, 2026 -
-
Jan 23, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Change Management Principles
Become HDI Certified!
Enrollment Available
Nov 18, 2025 -
-
Nov 19, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Incident Management Principles
Become HDI Certified!
Enrollment Available
Dec 10, 2025 -
-
Dec 11, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Dec 02, 2025 -
-
Dec 04, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Dec 01, 2025 -
-
Dec 02, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Become HDI Certified!
Enrollment Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Mar 24, 2026 -
-
Mar 25, 2026
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Nov 12, 2025 -
-
Nov 13, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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