During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques.
Upon completing the Certified Instructor course and application process, you will be able to facilitate the course(s) in which you are certified in.
To view the application process and learn more about the Certified Instructor program, please click here or contact your Account Manager.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
View the Virtual Classroom FAQs
Facilitated by a faculty member, this three-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.
View the Public Classroom FAQs.
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, , Virtual Classroom
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045