What You Will Learn

• Flexibility – Train your employees according to your schedule. This allows quicker ramp-up time for new employees and faster implementation of support center processes.
• Consistency – Your internal HDI Certified Instructor will present the same premium HDI training content.
• Economical – Bring your training in-house to experience significant savings in hard training fees like travel and other expenses.
• Commitment to Quality – Certifying your staff, embracing industry standards, and demonstrating a commitment to continuous improvement shows you’re dedicated to excellence.
• Team Certified Award - Once you have trained more than 80% of your team (with a team of 4 or more) you can apply to become HDI Team Certified.

Who Should Attend?

If your company has internal training resources you could benefit significantly from participating in this program. Join the ranks of companies like:
• Charles Schwab
• DELL
• DHL
• HP
• JC Penney
• Lockheed Martin
• T-Mobile
• Wells Fargo

Course Outline

Unit 1: HDI Certification and Training HDI Overview Certification Standards Certification Exams HDI Courseware Instructor Competencies and Evaluation Unit 2: Creating a Foundation for Learning Create Optimal Learning Environment Principles of Adult Learning Trainer verses Facilitator

Unit 3: Instructional Methods and Presentation Skills Instructional Methods Presentation Skills Tips for Media Uses Tips for Icebreakers and Energizers Unit 4: Classroom Management Classroom Management

Member Price: $5,995 | Price: $5,995

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

• Minimize the impact on your daily schedule by only training two hours a day for three days.
• Learn only what you need to with targeted, topic-specific courses.
• Ask questions and interact with the instructor.

---

Member Price: $5,995 | Price: $5,995

Facilitated by a faculty member, this three-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

• Maintain adequate coverage in your support center by staggering training dates.
• Focus on learning by being out of the office.
• Structured discussions facilitate networking and learning from real-world experiences.
• To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.

---

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

• Control class size and pick training dates that accommodate your business schedule.
• Focus on your organization’s key issues and pain points.
• Save money. With groups of eight or more, this option is often more cost effective.
• To learn more about this program, contact an account manager or call 1.800.248.5667.

---

HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.

This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.

• Learning is facilitated by someone who knows your business intimately.
• Your instructor can customize specific areas (e.g., show actual company reports).
• Your company controls the training schedule.
• To learn more about this program, contact an account manager or call 1.800.248.5667.

---

Certification Exam

Throughout the class, you will be asked to demonstrate your knowledge of an HDI certification course and present to the class. At the conclusion of class, the instructor will certify you as an HDI Certified Instructor or ask for additional work to become an HDI Certified Instructor.

---