HDI Certified Instructor (HDI-CI)


During this three-day intensive course, you will learn the methodologies and delivery methods for HDI certification and training courses. The Certified Instructor course reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques.



What You Will Learn

  • Reiterate the corporate overview of HDI
  • Explain the certification standards and certification exam processes
  • Use appropriate instructional strategies and methods
  • Create the optimal learning environment
  • Implement effective presentation techniques
  • Manage classroom challenges

Who Should Attend?

  • Individuals who want teach HDI courses

Course Outline

Unit 1: HDI Certification and Training

  • HDI Overview
  • Certification Standards
  • Certification Exams
  • HDI Courseware
  • Instructor Competencies and Evaluation

Unit 2: Creating a Foundation for Learning

  • Create Optimal Learning Environment
  • Principles of Adult Learning
  • Trainer verses Facilitator

Unit 3: Instructional Methods and Presentation Skills

  • Instructional Methods
  • Presentation Skills
  • Tips for Media Uses
  • Tips for Icebreakers and Energizers

Unit 4: Classroom Management

  • Classroom Management

Virtual Classroom

Member Price: $5,995 | Price: $5,995

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training two hours a day for three days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.


Public Classroom

Member Price: $5,995 | Price: $5,995

Facilitated by a faculty member, this three-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
  • To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.

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HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Learn More

HDI Corporate Training Program

HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.

This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.

  • Learning is facilitated by someone who knows your business intimately.
  • Your instructor can customize specific areas (e.g., show actual company reports).
  • Your company controls the training schedule.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Jun 12, 2018 - Jun 14, 2018
Colorado Springs, CO
HDI Certified Instructor Price: $5,995.00   Member price: $5,995.00
Aug 21, 2018 - Aug 23, 2018
Colorado Springs, CO
HDI Certified Instructor Price: $5,995.00   Member price: $5,995.00
Sep 18, 2018 - Sep 20, 2018
HDI, Virtual Classroom
HDI Certified Instructor Price: $5,995.00   Member price: $5,995.00
Dec 04, 2018 - Dec 06, 2018
Colorado Springs, CO
HDI Certified Instructor Price: $5,995.00   Member price: $5,995.00

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

Certification Exam

Throughout the class, you will be asked to demonstrate your knowledge of an HDI certification course and present to the class. At the conclusion of class, the instructor will certify you as an HDI Certified Instructor or ask for additional work to become an HDI Certified Instructor.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description