Organizations are growing and changing, often adding support center locations in faraway places or embedding support in different business units. How can managers do their jobs effectively across time zones and cultures? When being face-to-face with staff is not a viable option, how can a manager get to know people, and vice-versa? What tools can be used to bring far-flung offices together and maintain a culture of service excellence? How do you handle management of IT incidents and requests across distributed teams?
Join Brandon Caudle, an IT service desk manager in a 24x7, follow-the-sun operation, as he shares insights into these and other questions about managing a distributed workforce.