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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Why and How to Use Workflow Automation Software
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New AI may now be able to take on repetitive managerial tasks. Here’s a case for...

Prioritize Customer Security As E-Commerce Grows
April 28, 2021

E-commerce sales are booming, and businesses have chosen expediency over security as...

More Tools to Help with the Continuous Process Improvement Programs
April 26, 2021

Recently, Michael Hanson has been sharing his wisdom of the best practices to help...

The Biggest Security Threats to a Mobile Workforce
April 21, 2021

As the remote workforce expands exponentially, many workers are doing critical...

How a Process Control Chart Can Aid Your IT Improvement Endeavors
April 20, 2021

One of the easiest tools to assist in continuous process improvement is the process...