Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

Like what you see here? Get SupportWorld delivered to your inbox every week, with tips, tricks, and insights; research reports; and webinars.

 

 

 

Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.


The Latest from SupportWorld

“Remember Why You Are There: To Help People.”
May 4, 2021

We ask five questions of Roy Atkinson, CEO and Principal Advisor at Clifton...

Pandemic Lessons in Parenthood and Leadership
May 3, 2021

When a leader’s work life and home life collided during the pandemic, she realizes...

Why and How to Use Workflow Automation Software
April 28, 2021

New AI may now be able to take on repetitive managerial tasks. Here’s a case for...

Prioritize Customer Security As E-Commerce Grows
April 28, 2021

E-commerce sales are booming, and businesses have chosen expediency over security as...

More Tools to Help with the Continuous Process Improvement Programs
April 26, 2021

Recently, Michael Hanson has been sharing his wisdom of the best practices to help...