Date Published October 4, 2018 - Last Updated December 13, 2018
ThinkHDI.com is the definitive source of information for the service and support industry. More than 100,000 individuals visit us online each month for best practices, resources, and access to our community of technical support and service management professionals.
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Amy Eisenberg is the content specialist for HDI where she works with industry experts and practitioners to create content for technical support and service management professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.