Announcing the 2021 HDI Award Winners

Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintain the highest standards of quality and customer satisfaction. The HDI Service and Support Awards showcase those individuals and teams that excel at service and support and elevate their businesses by their excellent work.

This year, the awards ceremony was a hybrid event. We gathered both online and at Support World Live in Orlando to present the awards and celebrate the accomplishments of the finalists and winners.

The winners are:

Best Customer Experience - SMS, a Division of First American

Best Service and Support Analyst - Laura Haley, Edward Jones

Best Service and Support Culture - University of Minnesota, Office of Information Technology

Best Service and Support Manager - Prisnel Dominique, Goodwin

Best Service and Support Technician - Sandra Heesch, Montefiore IT

Best Service and Support Organization (tie) - Thomas Jefferson University and Jefferson Health

Best Service and Support Organization (tie) - Walt Disney - Studio Technology Technical Services and Support

Best Service Improvement Initiative - University of Minnesota, Office of Information Technology

Best Use of Technology - University of Minnesota, Office of Information Technology

HDI Local Chapter Officer of the Year - Erica Hanna, HDI Capital Area