The IT support industry is constantly changing, and no amount of formal training will be enough to stay on top of every new trend. That’s why it’s so important for IT service and support professionals to share with others what they have learned in this dynamic environment.
Each year, HDI puts out a call for nominations for the Top 25 Thought Leaders in IT service and support and customer experience; those nominated share their wisdom on social media so others might benefit from what they’ve learned.
From the many nominations we’ve received, we’ve picked a list of thought leaders. Click on their names to find a link to their Twitter or LinkedIn account, and be sure to thank them for sharing what they know.
Roy Atkinson
Vicki Brackett
Ben Brennan
Rae Ann Bruno
David Cannon
Chris Chagnon
Mauricio Corona
John Custy
Phyllis Drucker
Karen Ferris
Suresh GP
Nancy Louisnord
Michelle Major-Goldsmith
Peter McGarahan
Simone Jo Moore
Weston Morris
Alan Nance
João-Pierre Ruth
Doug Rabold
Barclay Rae
Jeff Rumburg
Greg Sanker
Patrycja Sobera
Jeff Toister
Tom Wilk