In this IndustryVoices blogpost, an argument is made that creating a good employee digital experience means striking the right balance of technology, organizational structure, and culture.
Tag(s): supportworld, best practice, employee satisfaction
September 27, 2022

Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Tag(s): supportworld, process, remote support tools
September 26, 2022

It is difficult to avoid that dreaded meeting invite for your entire career. Here is how to get yourself ready, both mentally and professionally.
Tag(s): supportworld, best practice, IT service management
September 21, 2022

Simple surveys may mask deeper problems in your IT service process. Here is a method to ensure the best experience every time.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
September 21, 2022

With an influx of new hires, it’s essential to find ways to flatten the learning curve. Tightening up your knowledge management can help.
Tag(s): best practice, supportworld, knowledge management
September 20, 2022

Now that customer experience is the differentiator in the IT service business landscape, it’s time to make sure we are paying attention to the micro-moments of the customer journey.
Tag(s): best practice, business intelligence, supportworld
September 19, 2022

Too often, IT is expected to add new technology to tackle challenges. HDI 2022 Featured Contributor Don Varela argues that sometimes, we can do more with less.
Tag(s): supportworld, best practice, IT service management
September 14, 2022

Here’s an overview of the most-important metrics for measuring success in this field. Take a look and see which to emphasize in your organization.
Tag(s): best practice, supportworld, continual service improvement
September 14, 2022

Too often, service catalog use erodes over time. Here is how to revitalize the catalog and ensure it is being used as the first step by end users who need help.
Tag(s): supportworld, leadership, best practice
September 13, 2022

Why are so many of us good at achieving work-related goals and not personal ones? It might be because we’re not strategizing in the same way. Here are some suggestions.
Tag(s): best practice, tools, motivation, supportworld
September 12, 2022