In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on turning challenges into opportunities.
Tag(s): supportworld, best practice, change management
Date Published May 1, 2023 - Last Updated February 20, 2024
We crave stability, but need to continuously improve to succeed in a dynamic environment. Here are tips for how to do it.
Tag(s): supportworld, support models, change management
Date Published April 12, 2023 - Last Updated February 16, 2024
We ask a few questions of Pete McGarahan, an IT service and support veteran and a member of the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, best practice
Date Published April 4, 2023 - Last Updated February 20, 2024
We can only solve an incident if we have the right information, which makes it vital that your organization can verify its system data is legit.
Tag(s): supportworld, support models, best practice
Date Published April 4, 2023 - Last Updated February 20, 2024
In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson describes how he and others at PSCU improved their IT service operation.
Tag(s): supportworld, support models, desktop support
Date Published March 29, 2023 - Last Updated February 20, 2024
HDI Featured Contributor Doug Rabold describes a scenario many of us have gone through, and what steps to take afterwards.
Tag(s): supportworld, support models, best practice
Date Published March 28, 2023 - Last Updated February 20, 2024
Here are some simple strategies for coping with the new normal in the IT service and support workplace.
Tag(s): supportworld, best practice, leadership
Date Published March 20, 2023 - Last Updated February 20, 2024
We asked HDI thought leaders and featured contributors what so-called soft skills might be best to develop in this industry.
Tag(s): supportworld, best practice, communications skills
Date Published March 10, 2023 - Last Updated February 20, 2024
Here are suggestions for how you can execute a sustainable and valuable employee recognition program for your IT team.
Tag(s): supportworld, support models, best practice
Date Published March 8, 2023 - Last Updated February 20, 2024
See which IT service and support professionals made the cut to gain the chance to take home an award at Supportworld Live this spring.
Tag(s): supportworld, support models, best practice
Date Published March 1, 2023 - Last Updated February 20, 2024