Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published April 18, 2024 - Last Updated January 7, 2025
Enhancing the Call Center Agent Experience: The AI Game-Changer
Date Published April 18, 2024 - Last Updated January 7, 2025
Here's How You Turn Around A Failing Team
Date Published April 12, 2024 - Last Updated January 7, 2025
Avoid Metrics Overload - Striking the Balance for Value Realization
Date Published April 4, 2024 - Last Updated January 7, 2025
Unlocking Continual Improvement in your Key Process Areas
Date Published April 1, 2024 - Last Updated January 7, 2025
AI can and likely will transform the way IT works via automation.
Date Published March 7, 2024 - Last Updated January 7, 2025
Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human heroes, with the superpowers of conversational and generative AI. So, contact center leaders and tech support gurus, listen up!
Date Published January 19, 2024 - Last Updated January 7, 2025
In today's scenario, where customers expect agile and seamless service delivery, traditional hierarchical structures with isolated teams are fast becoming obsolete. Let's break down these silos!
Date Published January 17, 2024 - Last Updated January 7, 2025
With input from our community, we celebrate those who have done great work to build the collective knowledge base of the technical support and service management profession.
Date Published January 11, 2024 - Last Updated January 7, 2025