The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Date Published February 5, 2020 - Last Updated September 2, 2020
Increase the chances that your service desk team will meet its most ambitious goals.
Date Published February 4, 2020 - Last Updated September 2, 2020
Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Date Published January 30, 2020 - Last Updated September 2, 2020
Meet the people who are shaping the future of technical support and service management.
Date Published January 23, 2020 - Last Updated December 10, 2020
Leaders are facing quickly advancing technologies that will transform all areas, processes, roles, and functions within their organizations.
Date Published January 14, 2020 - Last Updated September 2, 2020
Meet the industry experts and practitioners who want to help technical support and service management professionals excel in their jobs and advance their careers.
Date Published January 10, 2020 - Last Updated September 2, 2020
Learn to use the Business Maturity Index to gauge your organization’s maturity and measure your progress as you execute on business strategy.
Date Published November 26, 2019 - Last Updated December 17, 2019
Help us identify those people who are shaping the future of technical support and service management.
Date Published November 19, 2019 - Last Updated December 17, 2019
Jeff Rumburg explains how a handful of critical metrics can be combined to create an overall picture of individual agent performance: the Agent Balanced Scorecard.
Date Published September 25, 2019 - Last Updated December 17, 2019
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019