Featured: The State of Service Management in 2021

This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers. It illustrates current practices, processes, solutions, and strategies related to service management and enterprise service management.

Download PPT (1.3MB) | Download PDF (1MB)

 
Why are so many of us good at achieving work-related goals and not personal ones? It might be because we’re not strategizing in the same way. Here are some suggestions.
Tag(s): best practice, tools, motivation, supportworld
January 24, 2022

 
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Tag(s): best practice, business intelligence, communications skills, communications technology, supportworld
January 18, 2022

 
An IT service veteran weighs the pros and cons of investing resources into this hot, new technology, and feels the picture for the road ahead may not be fleshed out in 3D.
Tag(s): best practice, business intelligence, business of support, change management, customer experience, supportworld
January 17, 2022

 
See which IT service and support professionals have gone above and beyond to share their knowledge with others in this ever-changing industry.
Tag(s): best practice, supportworld
January 13, 2022

 
These IT service and support professionals have volunteered to share their wisdom for the good of the profession. See who’s on the team, and thank them for taking part!
Tag(s): best practice, supportworld
January 12, 2022

 
The sky didn’t fall when your team was sent home to work. Now, employers must provide true options for those who want to WFH and those who want to RTO.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
January 11, 2022

 
Simple surveys may mask deeper problems in your IT service process. Here is a method to ensure the best experience every time.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
January 10, 2022

 
A step-by-step process for how to make this self-service revolution more than just a theory. It starts with knowing your customers and your workforce.
Tag(s): best practice, self-service, self-service tools, supportworld
January 6, 2022

 
Traditionally, engineers have created new products for tech firms, not end users. This old-school way of thinking must be flipped on its head.
Tag(s): best practice, business alignment, business intelligence, business of support, supportworld
January 4, 2022

 
An overview of a method to encourage documentation of problem-solving to ensure continuity in IT service and support across your organization.
Tag(s): best practice, business alignment, business intelligence, business of support, supportworld
January 3, 2022