Learn how aligning your IT team's culture with change initiatives can accelerate transformations and overcome the challenges of legacy behaviors with these five practical steps.
Date Published October 29, 2024 - Last Updated January 7, 2025
Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Date Published October 16, 2024 - Last Updated January 7, 2025
Are you ready to make a lasting impact in the IT support industry? HDI is seeking thought leaders like you to share your expertise with our community of IT service and support professionals.
Date Published October 14, 2024 - Last Updated January 7, 2025
A Q&A with Gina Montague from Infinite Campus, the winner of the Best Service & Support Culture award at the 2024 HDI Global Service and Support Awards.
Date Published September 25, 2024 - Last Updated January 7, 2025
Learn how to standardize processes, improve communication, and implement a simple post-incident review to enhance service quality and user satisfaction.
Date Published September 16, 2024 - Last Updated January 7, 2025
Is walk-up IT support a relic of the past in the age of hybrid work? Discover how companies are adapting traditional in-person support to meet the evolving needs of remote and hybrid employees. Learn about the benefits, challenges, and future trends of walk-up support in the modern workplace.
Date Published September 16, 2024 - Last Updated January 7, 2025
Learn valuable lessons on standing up for your customers, designing user-friendly systems, and improving internal communication to foster a successful, growing team.
Date Published September 11, 2024 - Last Updated January 7, 2025
Learn how to transform your ITSM department from a cost center to a strategic powerhouse. Discover how to identify performance gaps, connect ITSM to business goals, and build a high-impact team.
Date Published September 9, 2024 - Last Updated January 7, 2025
Discover the benefits of shifting away from metric-driven feedback and how to implement a more positive approach. Join Calen Sifferman's session at HDI's Service Management World to gain valuable insights and practical strategies.
Date Published September 3, 2024 - Last Updated January 7, 2025
Discover best practices for standardizing, automating, and enabling your change management practices to meet modern business demands.
Date Published August 26, 2024 - Last Updated January 7, 2025