Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Date Published February 13, 2025 - Last Updated February 13, 2025
Discover why humanizing the service desk is essential for building trust, enhancing consumer experiences, and empowering both agents and customers to create meaningful connections
Date Published February 3, 2025 - Last Updated February 4, 2025
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 22, 2025
Discover how generative AI and robotics are transforming enterprise support by automating tasks, enhancing efficiency, and improving employee experiences. Learn practical tips to integrate AI for IT, HR, finance, and beyond.
Date Published January 2, 2025 - Last Updated January 7, 2025
Discover HDI's top 5 articles of 2024, featuring actionable insights on IT support trends, hybrid work, shift-left strategies, and more. Catch up now
Date Published December 20, 2024 - Last Updated January 7, 2025
Discover how the Data Cloud empowers organizations to build long-lasting customer success. Learn how to leverage real-time intelligence, predictive analytics, and data-driven insights to improve customer satisfaction, retention, and growth.
Date Published December 5, 2024 - Last Updated January 7, 2025
Discover how Data Cloud technology is revolutionizing customer support operations. Learn how real-time intelligence and unified data management can address critical challenges, improve customer satisfaction, and drive business growth.
Date Published November 26, 2024 - Last Updated January 7, 2025
Catch up on all the key takeaways from Service Management World 2024. Discover how to align IT with business strategy, leverage generative AI, and address challenges in recruitment, retention, and change management.
Date Published November 22, 2024 - Last Updated January 7, 2025
Learn why surveys are failing & 5 tips to boost responses & get valuable customer feedback!
Date Published November 19, 2024 - Last Updated January 7, 2025
Protect your support center from cyber threats! Learn 5 essential strategies to safeguard sensitive customer data.
Date Published November 11, 2024 - Last Updated January 7, 2025