Simone Moore was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management. Learn what motivates Simone to be involved in the community.
Date Published September 19, 2017 - Last Updated December 6, 2017
Enterprise service management is not about how smart IT is. It is about enabling other parts of your business to do things in better ways.
Date Published September 12, 2017 - Last Updated December 6, 2017
As one of HDI’s Top 25 Thought Leaders, service management expert Greg Sanker shares what motivates him to be involved in the community.
Date Published September 5, 2017 - Last Updated December 6, 2017
Follow these five steps to build a service portal that enhances your business operations and provides cost savings.
Date Published August 31, 2017 - Last Updated December 6, 2017
When Elon University decided to implement change management, the biggest problem was getting stakeholders on board with the process.
Date Published August 31, 2017 - Last Updated April 19, 2019
Assessing your need for cultural change is the number one thing you are not doing in your plan to move to enterprise service management (ESM).
Date Published August 30, 2017 - Last Updated December 6, 2017
Change management process design and execution depend on a number of factors. Here are some of the do’s and don’ts for success.
Date Published August 24, 2017 - Last Updated September 17, 2024
Too often, organizations oversimplify and understrategize the move to enterprise service management. Here are five things you should do before tackling ESM.
Date Published August 23, 2017 - Last Updated December 6, 2017
With new technology, IT can deliver a service request catalog that’s as innovative as Uber and as automated as a self-driving car.
Date Published August 17, 2017 - Last Updated December 6, 2017
If your organization has an ITSM tool or suite that hasn’t been updated or replaced in five years, you might be at a disadvantage.
Date Published August 16, 2017 - Last Updated December 6, 2017