DevOps is an approach to development and operations, integrating both teams into the overall process with the aim of more rapid deployments.
Tag(s): collaboration, devops, supportworld
Date Published September 22, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 30 Minutes ago
What will be the continuing impact of technology on ITAM, and what additional changes should be anticipated in the next five years?
Tag(s): asset management, service desk, support center, desktop support, technology, technical support, supportworld
Date Published August 10, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 37 Minutes ago
This white paper seeks to understand the shift to mobility and its consequences for the support center, as well as point out some best practices currently in use and some trends in the development of support mechanisms.
Tag(s): white paper, mobility, HDI, technology
Date Published July 24, 2015 - Last Updated 8 Years, 78 Days, 1 Hour, 20 Minutes ago
IT is no longer in complete control of business technology, and for some organizations, that’s a hard pill to swallow. The first step toward this new future requires taking action and scanning the horizon for new opportunities.
Tag(s): support center, support industry, technology, technical support, industry, desktop support, supportworld
Date Published July 20, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 36 Minutes ago
At today's speed of business, replacing a device is often more cost- and time-effective than repairing it. What has shaped this trend, and what effect is it having on technical support?
Tag(s): desktop support, asset management, service desk, service desk technology, support center, supportworld, technical support, technology
Date Published July 20, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 35 Minutes ago
The Internet of Things is taking shape, and as dumb end points gain smarts, support desk call volumes will rise. Are you ready?
Tag(s): internet of things, support center, service desk, technology, supportworld
Date Published July 13, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 40 Minutes ago
The service desk can play a pivotal role in preventing data breaches and thwarting cyber-crimes. Tools alone aren't enough; it takes training, documented procedures, and support from senior management.
Tag(s): technology, technical support, support center, service desk, security management, supportworld
Date Published July 6, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 32 Minutes ago
The term “DevOps” typically refers to the emerging professional movement that advocates a collaborative working relationship between Development and IT Operations, resulting in the fast flow of planned work (i.e., high deploy rates), while simultaneously increasing the reliability, stability,...
Tag(s): devops, white paper, supportworld
Date Published July 5, 2015 - Last Updated 8 Years, 269 Days, 16 Minutes ago
Shadow IT is simply information technology that hasn’t got an IT department’s stamp of approval. It’s a major concern for IT departments because of the cloak-and-dagger games being played by business users and traditional IT staff. It will serve the support center—and IT in general—much better...
Tag(s): white paper, shadow-it, technology
Date Published June 17, 2015 - Last Updated 8 Years, 286 Days, 19 Hours, 51 Minutes ago
Security and support aren’t covered with anywhere near the regularity of other aspects of the Internet of Things. But when you scratch the surface, they’re every bit as important to enterprises as usability and functionality.
Tag(s): future of support, internet of things, security management, technology, supportworld
Date Published June 9, 2015 - Last Updated 7 Years, 323 Days, 1 Hour, 34 Minutes ago