In last week's #HDIchat, we asked particpants to share the buzz in their organizations. DevOps? Enterprise service management? Is ITIL still a force for best practices? Does your organization depend on Gartner, Forrester, and/or HDI research for good information about what’s going on in the industry?
Read the recap, and then keep the conversation going on HDIConnect!
Join us again this Friday, August 5, for our next #HDIchat (topic: your greatest challenge)!
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.