Meet the industry experts and practitioners who want to help technical support and service management professionals excel in their jobs and advance their careers.
Date Published January 10, 2020 - Last Updated September 2, 2020
Understand the four key areas to evaluate to have an effective review process for technology implementations.
Date Published November 29, 2019 - Last Updated December 17, 2019
Many organizations treat the service desk very much like a collection of bots.
Date Published November 21, 2019 - Last Updated December 17, 2019
Roy Atkinson talks with Julie Mohr about disruption, building a chatbot, and the need for knowledge management.
Date Published November 14, 2019 - Last Updated December 17, 2019
The combination of AI and automation can replace or improve upon existing manual processes and also add intelligence to IT management tasks.
Date Published October 28, 2019 - Last Updated December 17, 2019
Roy Atkinson talks with Barclay Rae about the evolving role of IT, digital transformation, and related topics.
Date Published October 17, 2019 - Last Updated December 17, 2019
The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Date Published October 15, 2019 - Last Updated December 17, 2019
Date Published October 1, 2019 - Last Updated February 20, 2024
Date Published October 1, 2019 - Last Updated February 20, 2024
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019