The prestigious Team Excellence Award recognizes technical support teams that have most enhanced the image of the profession by setting and achieving the highest standards of excellence in customer support.
The Team Excellence Award evaluates teams with regard to maturity, innovation and efforts made to provide a stellar customer experience, and how people, process, and technology together have improved service and overcome challenges presented to the organization. Applicants must demonstrate to what extent and how the organization focuses on employee and customer engagement and satisfaction, how the support center’s mission and/or vision aligns with those of the organization as a whole, and to what extent the team’s cohesiveness is articulated and demonstrated. The team must also illustrate how well processes are defined and executed, as well as how they align with industry good practices.
The finalists are honored at the HDI Annual Conference & Expo, where the winning teams will be announced during a general session.
Submissions must be received by October 31
Begin application process
Read award guidelines and criteria.
Get ideas of how to do your team's submission video by looking at the ones submitted by past finalists.
Past Award Winners