HDI Team Excellence Award

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2018 Team Excellence Award Winner

Optum, Inc.

End User Technology Services is an impressive team. We are comprised of 1,193 employees across the globe serving our 250,000 employees 24 hours a day, 7 days per week. We service over 350,000 calls per month with a 70%+ first call resolution. EUTS employees have been recognized by 432 different departments with 7,578 Bravo awards so far this year!

But the most impressive and powerful number is ONE. The ONE employee, contractor, colleague or customer that we serve who relies on Optum Technology products and services to make the healthcare system better for everyone, and help people live healthier lives.

 


 


Team Excellence Award Application

The prestigious Team Excellence Award recognizes technical support teams that have most enhanced the image of the profession by setting and achieving the highest standards of excellence in customer support.

The Team Excellence Award evaluates teams with regard to maturity, innovation and efforts made to provide a stellar customer experience, and how people, process, and technology together have improved service and overcome challenges presented to the organization. Applicants must demonstrate to what extent and how the organization focuses on employee and customer engagement and satisfaction, how the support center’s mission and/or vision aligns with those of the organization as a whole, and to what extent the team’s cohesiveness is articulated and demonstrated. The team must also illustrate how well processes are defined and executed, as well as how they align with industry good practices.

The finalists are honored at the HDI Annual Conference & Expo, where the winning teams will be announced during a general session.

Submissions must be received by October 31

Begin application process

Read award guidelines and criteria.

Get ideas of how to do your team's submission video by looking at the ones submitted by past finalists.

Past Award Winners

HDI Team Excellence AwardSponsored By:

2017

The MITRE Corporation

2016

TECO Energy Inc

2015

Whataburger

2014

The J. Paul Getty Trust

2013

Internal:Franciscan Missionaries of Our Lady Health System
External: Infinite Campus
Outsourcer: CDI

2012

Internal: PepsiCo
External: Eze Castle

2011

Internal: Volkswagen Group of America
External: Technisource

2010

Internal: DaVita
External: Peak 10

2009

Internal: TECO Energy
External: Perot Systems

2008

Internal: PepsiCo Business Solutions Groups (PBSG)
External: EDS-GM

2007

Internal: Progress Energy
External: Novell

2006

Internal: American Honda Motor Co.
External: Cablevision

2005

Internal: Sutter Health
External: CompuCom

2004

Internal: Saudi Aramco
External: Akamai Technologies

2003

Internal: Marriott Corporation
External: Reynolds & Reynolds


2002

TRG

2001

Reynolds & Reynolds

2000

Abbott Laboratories

1999

Sprint

1998

Autodesk

1997

Chase Manhattan

1996

Taco Bell

1995

Chevron

1994

American Express

1993

NY Health Services