Introducing the NEW SupportWorld Live experience!

In 2020, HDI Conference & Expo gets a new name, SupportWorld Live. SupportWorld – HDI’s newsletter that has long been a key content engine for HDI’s conference – is the most respected content resource for professionals in the technical support and service management community. A trusted brand, it is the undisputed voice of the community and a go-to source for the most valuable job and industry specific information. The SupportWorld brand will now be extended to the name of our premier community event: HDI Conference & Expo. 

SupportWorld Live

August 2-7, 2020 | MGM Grand | Las Vegas, NV

Formerly the HDI Conference & Expo—same great event, backed by the most respected knowledge resource in technical support and service management! At SupportWorld Live you will enjoy:

  • All the industry gurus, trailblazers, and influencers
  • Service and support trends with benefits
  • Solutions to revolutionize your enterprise 
SupportWorld Live will transform your favorite weekly newsletter into an event no service and support professional should miss. See why SupportWorld has amassed such a loyal and dedicated following and register for this exciting new event.


SupportWorld Newsletter

Discover what thousands of service and support pros already know: SupportWorld newsletter makes them better. Better practitioners. Better strategists. Better leaders.

From team leads to executives, SupportWorld is the industry’s most respected content resource for insights into:

  • Strategy and best practices
  • Technology news
  • Processes and practices
  • Industry events and networking opportunities
  • More resources to advance your career

With innovative content from experts around the world, exclusive research, and strategies for all segments of the industry, SupportWorld is the industry newsletter service and support pros trust.