Keys to Success with Effective Problem Management

with James Bolton , Buff Scott, III
Tuesday, Apr 15, 2014

Hear Buff Scott and Jim Bolton discuss the keys to success for implementing problem management and provide insight and tips for overcoming common roadblocks. This webinar will explore many important topics, such as the foundational elements that need to exist, the data you should be capturing, staffing for problem management, and ensuring the process is adopted by the organization.

Attendees will also learn how effective problem management can bring value to an organization by impacting key metrics, such as reducing downtime and improving service delivery.

This HDI vChapter and webcast event is for HDI members only. HDI membership brings you a value of belonging to a community bigger than yourself. Including discounts on HDI's Annual Conference & Expo, special events, training and certification, access to industry reports and publications, networking opportunities, online discussion forums, webcasts – like this one – and more, HDI membership provides you and your organization with innumerable benefits and incredible value.

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View the Webcast Recording

Keys to Success with Effective Problem Management

About Our Speaker(s)

Jim Bolton
Jim Bolton has more than a decade of experience in architecting IT service management solutions by applying ITIL best practices, ISO process disciplines, and Six Sigma concepts.
Buff Scott
Principal Consultant
Buff Scott III has more than 30 years of experience in the IT industry. He’s a versatile leader with extensive management experience, and he’s an accredited ITIL v3 Expert, ITIL Trainer, and HDI Faculty member. Among his many other skills and accomplishments, Buff’s been designing and implementing ITIL processes since 2001, and he specializes in business and IT process reengineering.