An ITSM Solutions Spotlight

HDI Buyer's Guide Live: Expanding the Influence of Service and Support Management

An ITSM Solutions Spotlight

with , Oz Merchant ,
Tuesday, Sep 16, 2014

In the interest of strengthening alignment with overall business objectives, technical service and support organizations are streamlining their support models by blending the service desk and desktop support, enhancing remote and mobile support, bolstering shift-left strategies, and more. At the same time, they’re increasingly being asked to serve as the SPOC for all business services. Technical service and support organizations may be occupying less traditional roles, but this puts them in an ideal position to incubate best practices and then lead the adoption of these practices across the enterprise.

Join Cherwell Software, EasyVista, and Samanage for presentations and discussion in which they'll share their vision of the future of service management and explain how leading-edge technology solutions can enable that future. Learn more as they present their solutions' key innovations, product insights, and customer experience record. And, before you go, be sure to stroll through the sponsor booths to view product demos, access content resources, and chat with company representatives.

Whether you're already using these solutions or researching solutions for future implementation, this is a unique opportunity to get your questions answered and maximize the return on your investment.

Attendees will have a chance to win a FUSION 14 registration!



12:30 – 1:00 p.m. | Orientation, networking, and facilitated chats

1:00 – 2:00 p.m. | Featured presentations and discussion 

2:00 – 2:45 p.m. | Booth crawl: View product demos, download content resources and collateral, enter to win prizes, and chat with company representatives (an account manager and a technical support engineer)

2:45 p.m. | Prize drawings


View the Webcast Recording

HDI Buyer's Guide Live

Oz Merchant
Director, Customer Success

Oz Merchant has worked in the SaaS industry for more than ten years, with a focus on helping organizations translate SaaS innovations into business value. Since joining Samanage, he has established himself as an expert and a go-to resource for ITSM best practices, helping customers accelerate their transition from on-premises to cloud and quickly establish ROI.

Oz is directly responsible for creating and managing the Samanage community, where ideas, industry trends, and feature requests are discussed. In addition, Oz is a regular contributor to the Samanage blog, where he provides his unique perspective on trends in the ITSM industry: what’s coming and what’s simply white noise. As a core member of the Samanage product team, Oz serves as the voice of the customer, and he’s extremely influential in the development of Samanage’s product road map.

Sponsored by

Sponsored by

Sponsored by