DevOps + KM: Using Knowledge to Increase Speed and Reduce Pain

DevOps + KM: Using Knowledge to Increase Speed and Reduce Pain

with Adam Krob
Tuesday, Aug 18, 2015

Join us on August 18 for a sneak peek at the DevOps FUSION Summit!

What are the practical steps that managers and executives in IT organizations can take to improve the transfer of knowledge between various teams? In this webinar, Dr. Adam Krob will present techniques for working with upstream teams to create templates that reduce hand-off time and improve reusability of user stories. Attendees will also learn how to hand off just enough documentation to ensure the number of post-hand-off interactions are minimized, and discuss specific practices and ways to measure progress in managing knowledge.

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About Our Speaker(s)

None specified
For more than two decades, Dr. Adam Krob has studied and evaluated IT and customer support structures. While his career spans numerous areas, his core focus has always been the optimal alignment of support with the company's goals and the use of knowledge management strategies, such as KCS, as a tool to achieve these goals. Adam is a pioneer in enhancing overall perceptions of service, and in the transformation of support from a reactive to a proactive enterprise. He is the cofounder of Klever, a company dedicated to bringing common sense to knowledge-sharing practices. Adam received his MA and PhD in political science from Duke University and his MBA from Tulane University’s Freeman School of Business. He lives with his wife and daughter in New Orleans.

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