Insourcing and Outsourcing Support: What the Data Tell Us

with Roy Atkinson , Jay Ray
Tuesday, Jun 14, 2016

Register now!


What’s being insourced and outsourced these days in the tech support industry? Why? Find out in this webinar, where you’ll take a deep dive into data collected through one of our recent annual surveys. With takeaways for both internal technical support managers and outsourced technical service providers, you’ll find out what HDI research says about outsourcing practices for support organizations, including support center and desktop support functions.

Internal technical support managers:

  • Learn what support functions your peers are currently outsourcing and why or why not.
  • Find out how outsourcers are performing compared to you and your peers.
  • Know what to expect if you move to an outsourced model.

Outsourced service providers:

  • Find out why support organizations are outsourcing or what keeps them from outsourcing more.
  • See how you compare to your peers and other support teams.
  • Learn about practices and performance for outsourced support teams compared to internal support teams.


Register now!


* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Roy Atkinson
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson
Jenny Rains
Marketing Manager, Events