Automation and artificial intelligence (AI) are on everyone's minds, but they don't completely understand the potential impact in 2017. What’s it really all about? With constant advances in technology leading to increasing possibilities, are organizations ready for these powerful changes? And how will it impact the way they handle IT service and support?
Based on recent research by Samanage and HDI, this enlightening webinar will take you beyond the sensationalized headlines and paint a realistic, research-based picture of the impact of automation and AI on service management—now and in the near future.
What You'll Learn
- How confident IT professionals are that AI will play an expanding role
- How C-suite is thinking about process automation
- What benefits IT departments see in automation
- Which departments are adopting automation as a way of providing services
- What technologies organizations are investing in
- How is automation impacting jobs
Who Should Attend
- CIOs and senior leaders in IT who want to learn more about automation
- IT managers who see potential for automation and want to know more
- Anyone in IT service management seeking to learn about current trends and possibilities in automation
* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!
Senior Director, Product Marketing
Marc Stitt has more than twenty years of product marketing and management experience at companies like Dell, Quest Software, Cincom Systems, and irth Solutions. He has extensive knowledge of systems management, cloud computing, big data analytics, and customer service software. At Samanage, Marc leads product marketing and strategic partnerships.
Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community.
He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.