No More Apologies: Mastering Multilingual Service in the Support Center

with Roy Atkinson ,
Tuesday, Jun 20, 2017

Register now!

Managing languages is a significant challenge for most service desks. To arm leaders with data and insight, join HDI and Lionbridge as they unveil the results of the industry’s most comprehensive research study on the topic, based on feedback from more than 350 support centers.

Register to Learn

  • The impact of multilingual support on quality metrics
  • How best-in-class organizations provide multilingual support
  • Strategies to meet your organization’s specific language and channel requirements

Who Should Attend

  • Support center managers and directors who are faced with language challenges
  • Hiring managers who need to know about the challenge of finding and retaining multilingual analysts

Register now!

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Roy Atkinson
Group Principal Analyst
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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