The Pursuit of Service and Support Excellence: A Case Study with Optum, Inc.

with Michael Hanson , Leslie Cook
Thursday, Jun 07, 2018

Register now!

HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry's finest with a sense of pride and accomplishment, while earning them trust and credibility from employers and customers.

  • The HDI Team Excellence Award recognizes technical service and support teams that have most enhanced the image of the profession by setting and achieving the highest standards of excellence in customer support.

Attend this webinar to hear Optum, Inc. share their achievements and to learn more about HDI's industry award program.

Register now!




* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!


About Our Speaker(s)

mike@middlemgr.com
Director, IT Support
Mike Hanson has many years of experience with IT leadership, having managed several different aspects of technology over the past 30 years. Today, he serves as the IT Service Desk Manager for PSCU. He has been involved with HDI for many years, as both a local chapter officer and as a past chair of the HDI Desktop Support Advisory Board.
LCook1
Director of Membership
Leslie Cook is a dynamic business leader and expert facilitator who single-handedly built the HDI Leadership Forum program from the ground up starting back in 2004. Now, as Director of Membership, Cook not only builds, directs, and provides leadership and oversight to her department and team at HDI, but plays an active role in the professional growth and development of her members and customers. She is a consummate professional who drives efficiency in highly matrixed environments, builds partnerships with crucial stakeholders, and consistently executes initiatives that exceed expectations.

“I have a genuine passion for the products and services HDI affords our valued customers,” says Cook. “My tireless commitment to ongoing development of the HDI community has allowed me to deliver customer-focused solutions that demonstrate membership value and build foundations for loyal, long-term client relationships and results.”

Currently, Cook facilitates the HDI Executive Forum group, reserved exclusively for leaders, director level executives and above, consisting of large organizations managing 50+ employees in IT service management, technical support, and/or desktop support staff.

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