Wednesday, Feb 27, 2019
1:00 p.m. - 2:00 p.m. Eastern
12:00 p.m. - 1:00 p.m. Central
11:00 a.m. - 12:00 p.m. Mountain
10:00 a.m. - 11:00 a.m. Pacific
Articles, headlines, blogs, and presentations about AI are everywhere, most being either apocalyptic (we’ll all lose our jobs) or utopian (we won’t have to work) about how AI will affect the near future. In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how AI is being integrated into service management software, and how that integration has a direct bearing on how service management and support can and will be done in the near future.
The webinar will feature a panel discussion followed by time for attendee Q&A.
What You Will Learn
- What AI is and is not
- How AI is being built into service management tools
- How next-generation tools will affect the day-to-day operations of service and support
Who Should Attend
- Service desk/support center directors, managers, supervisors, and team leads
- ITSM professionals responsible for workflows and processes
- Support organization leaders
This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!
About Our Speaker(s)
Principal Analyst and Content Director
Stephen Mann is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. He is also an independent IT and IT service management marketing content creator and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. Stephen previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, and IT asset management. Follow him on Twitter @stephenmann
Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community.
He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.
Dr. Akhil Sahai as Chief Product Officer heads product management and marketing at Symphony Summit. Akhil has 20+ years of experience in Product Strategy and Management, Marketing, and Business Development. Akhil is a product leader with extensive experience managing SaaS based early stage start-ups as well as high-growth businesses with multi hundred million dollars product portfolio. Most recently he was Chief Product Officer at LexisNexis and headed a $250M+ product portfolio spread across Europe, Africa and Middle East. Prior to that, as head of product management and marketing, led an early stage AI/Machine learning based start-up Perspica Inc. to successful acquisition by Cisco. He also initiated, funded and managed Enterprise wide solutions program at HP and product managed and launched vCloud software at VMware. He has led another start-up, Gale Technologies as head of products to successful acquisition by Dell where after the acquisition, he product managed the entire Converged Infrastructure portfolio.
Akhil has a Ph.D in Computer Science from INRIA France and an MBA from Wharton School. He has 17 Technical patents, has authored 80+ peer reviewed articles and has authored a book.