The Future of ITSM in Education, Public Sector and Healthcare

The Future of ITSM in Education, Public Sector and Healthcare

with Roy Atkinson , Andrew Graf
Tuesday, Sep 17, 2019

Massive tech shifts are taking place in education, public services and healthcare. Billions of dollars are being spent on smart cities initiatives, learning environments, virtual programs, and healthcare settings. As a consequence, IT leaders are looking for new ways to address the challenges that come with supporting this new technology. From service desks to change management to project oversight, IT teams are taking on more and more responsibilities, often without increased staffing.

One way institutions, agencies, and organizations have been able to keep up is through effective and wide adoption of IT service management processes. This approach alone isn’t enough, however.

Making useful self-help available to end users is an effective approach to providing fast, reliable assistance without overtaxing service desks. The self-help system must be backed by proven knowledge management practices and user-friendly technology.

In this webinar, we'll discuss:

  • IT service management process/practice adoption
  • Self-service/self-help
  • Knowledge management
  • A “One Platform” approach to simplify work

This webinar will help you form your strategies and set your goals for the increasing importance of—and demands on—IT service and support.

Who Should Attend:

  • CIO’s and directors in Education, Public Services and Healthcare who are setting strategy and making decisions about new technologies
  • Service desk/support center directors, managers, supervisors, and team leads interested in understanding current trends and solutions
  • Project management teams


TeamDynamix – Andrew Graf, Chief Product Strategist


Roy Atkinson, Sr. Writer/Analyst | HDI

Sponsored By:

Team Dynamix logo

This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Roy Atkinson
Group Principal Analyst

HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.
Chief Product Strategist
Andrew is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders in Education, Government and Healthcare – as tech spend rises and needs for increased IT Maturity rise, he is able to help map out a way forward. Andrew believes that success comes when customers, team members, and the company are all aligned. In his role, he uses his insights to focus on customer lifecycle strategy; building a strategic product vision that will ensure customer success in both the short and long term. Andrew was previously a technology and business process consultant with Arthur Andersen Business Consulting serving mid-market and Fortune 500 clients. Andrew graduated Summa Cum Laude with a degree in Management Information Systems with a specialization in French from Ohio University.