The State of the Industry: A Mid-Year Research Roundup

The State of the Industry: A Mid-Year Research Roundup

with Roy Atkinson
Tuesday, Jun 18, 2019

HDI conducts extensive research throughout the year. In this webinar, we will review our 2019 research to date, examine what it means for the industry, and suggest areas that leaders should be paying attention to, including possible courses of action. We will review the latest findings on:

  • Knowledge management, including self-help/self-service
  • Staffing and compensation findings, including industry health indicators
  • Emerging technologies

Who Should Attend:

  • Service desk/support center directors, managers, supervisors, and team leads interested in understanding why knowledge management and emerging technologies are the key to the future
  • Support center/service desk leaders who need information about the current state of the industry

This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!


About Our Speaker(s)

Roy Atkinson
Senior Writer/Analyst

HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.