HDI 2018 Research Review: Trends and Hot Topics for 2019

with Roy Atkinson
Tuesday, Jan 15, 2019


In this webinar, HDI’s senior writer/analyst Roy Atkinson will look at our research and pull out the important changes and trends that will affect the coming year, using data from the HDI 2018 Technical Support Practices & Salary Reports. The discussion will include:

  • Staffing and Salary
  • Ticket Handling and Metrics
  • Technology and Operations

In addition, we’ll look at other HDI research from 2018 in areas such as enterprise service management.

View the Webcast Recording

About Our Speaker(s)

Roy Atkinson
Group Principal Analyst
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson