HDI 2018 Research Review: Trends and Hot Topics for 2019

with Roy Atkinson
Tuesday, Jan 15, 2019
Register now! 

In this webinar, HDI’s senior writer/analyst Roy Atkinson will look at our research and pull out the important changes and trends that will affect the coming year, using data from the HDI 2018 Technical Support Practices & Salary Reports. The discussion will include:

  • Staffing and Salary
  • Ticket Handling and Metrics
  • Technology and Operations

In addition, we’ll look at other HDI research from 2018 in areas such as Enterprise Service Management.

Who Should Attend

  • Service Desk and Support Center managers and directors who need to know industry trends
  • Team leads and supervisors who want to understand the industry
  • Industry writers and bloggers who want to better understand HDI's industry reports

Register now!


This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Roy Atkinson
Roy Atkinson
Senior Writer/Analyst

Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.