HDI 2018 Research Review: Trends and Hot Topics for 2019

with Roy Atkinson

Tuesday, Jan 15, 2019

In this webinar, HDI’s senior writer/analyst Roy Atkinson will look at our research and pull out the important changes and trends that will affect the coming year, using data from the HDI 2018 Technical Support Practices & Salary Reports. The discussion will include:

Staffing and Salary
Ticket Handling and Metrics
Technology and Operations

In addition, we’ll look at other HDI research from 2018 in areas such as enterprise service management.

View the Webcast Recording

About Our Speaker(s)

Roy Atkinson

Group Principal Analyst

Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson