Future Forward: Executive Strategy in a New Complex World

with Roy Atkinson , Patti Blackstaffe

Tuesday, Apr 21, 2020

If your organization’s goal is to reduce friction so your customers can experience your products and services in new and exciting ways, you’re going to need to rethink how and why you’re doing what you’ve always done. More and more people are gaining access to new ways of connecting, taking matters into their own hands, and solving problems with a single click. They want responsive, immediate, and empathetic solutions to their problems.

“How we have always done things” may be the biggest catalyst for industry extinction. Join us to learn more about how you can start thinking “Future Forward” – setting your approach, building your resiliency system, and identifying processes to stop or improve – as you get ready for a complex, unpredictable future.

Attendees will learn:

A strategic approach for transformation
A systematic approach to your lessons learned
Evaluating what needs to change

Who Should Attend?

Executives (CxOs, Directors, and Senior Managers) who need to be ready for the "new normal" and prepare for business transformation

This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Roy Atkinson

CEO

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020." He was HDI's 2019 Lifetime Achievement Award honoree. Roy formerly served as Group Principal Analyst for HDI and ICMI. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson.

Patti Blackstaffe

CEO, Strategic Sense

With years of international corporate experience, Patti Blackstaffe doesn’t just facilitate leaders in transforming their organizations. As CEO of Strategic Sense Inc. and Co-Founder for the leadership development group GlobalSway, she unlocks potential for executives, leaders, and companies preparing for an ever-increasing focus on digital technology. She’s obsessed about connecting humans with technology for amplifying wild collaboration, obliterating silos, and inspiring compelling experiences. When she’s not leading digital leadership initiatives and organizational restructuring, she is an industry advisor for the Business Technology, Management and Analytics Program within the Haskayne School of Business at the University of Calgary, a gallery-showing artist, and she dabbles in spatial computing and augmented reality.