Beyond ITSM: Leveraging Service Management to Deliver Value Across Your Entire Organization

with Roy Atkinson , Valence Howden , Ken Gonzalez
Tuesday, Dec 13, 2022

 

As service management frameworks, concepts, and tools expand beyond the IT function, IT leaders and their teams play a critical role in helping define and explain the benefits of implementing a service-focused mindset across every business function. But it is important to recognize that service management is not a set of digital capabilities or a box of tools. It is a process of identifying and nurturing a chain of value-adding activities within and between different departments and functions to achieve well-defined business outcomes.

Join HDI and a panel of industry experts to explore how organizations apply service management to unlock value, improve employee experience and engagement, increase communication and collaboration, and break down silos to deliver world-class products and exceptional customer service.


View the Webcast Recording

Beyond ITSM: Leveraging Service Management to Deliver Value Across Your Entire Organization


About Our Speaker(s)

Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson
ValenceH439
Principal Director
UserName9883eadd-034d-f011-9558-129559de507b
Head of Analyst Relations

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