Preparing for the Future of Service Management: Key Considerations When Shopping for an ITSM/ESM Platform

with David Cannon , Jay Raymond , Andrew Graf
Tuesday, Oct 18, 2022


Recent HDI surveys show that close to a quarter of organizations that have purchased a service management solution are in the process of replacing existing systems. The replacements are intended improve user/customer experience, support changes to service delivery models and business models, or to replace legacy solutions that can’t support the organization’s service management requirements.

But achieving those improvements – and expanding service management to departments and functions outside of IT – requires organizations to ask where a new solution will add the most value for their particular business.

Join our panel of experts to learn about the must-have features and capabilities of modern service management solutions. You’ll leave with a clear understanding of what to look for and questions to ask when shopping for a service management solution that will support your users’ needs today and into the future.

View the Webcast Recording

Preparing for the Future of Service Management: Key Considerations When Shopping for an ITSM/ESM Platform

About Our Speaker(s)

David Cannon
VP, Group Director
David Cannon is known for crafting industry best practices for strategy and IT operations, which he uses to make organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard, and BMC Software, creating effective operating models that exploit both business and technology capabilities in integrated solutions. David believes that successful digital strategy is an enterprise initiative that integrates technology from multiple internal and external sources to achieve business success. He is the coauthor of the ITIL 2007 Service Operation book and the ITIL 2011 Service Strategy book, and he was awarded two lifetime achievement awards by itSMF. Follow David on Twitter @itilso.
Jay Raymond
Senior Network Engineer
Jay Raymond is a US Army veteran with 22 years of experience in all aspects of IT and 13 years of experience in the MSP world managing help desks and doing field work. He currently serves in a multi-hat role as a senior network engineer at BB&I Contractors.
Andrew Graf
Chief Product Officer
Andrew Graf is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders– as the need for increased IT Maturity rises, he is able to help map out a way forward.

Sponsored by