Tech support, meet your new AI coworkers

with Tim McElgunn , Douglas Rabold
Tuesday, Aug 15, 2023

However powerful - and AI is clearly immensely powerful – all business tools are judged on their impact on tech support staff and leadership achieving specific business goals. For tech support teams, the top goal is (or should be) quickly and effectively solving any issue the employee is dealing with. Support techs need access to accurate and up to date information, continuous coaching, and relief from many of the mundane but necessary tasks that eat up too much of their time.

On August 15,Join HDI principal analyst Tim McElgunn, Freshworks SME Eddie Frey, and employee experience industry thought leaders Dan Turchin and Doug Rabold for an in depth exploration of how AI-powered tools can boost support teams’ productivity and efficiency and help them deliver outstanding service.

You’ll learn about best practices for selecting and assessing AI-powered tools. We’ll discuss how tech support leadership can help techs prepare for their new coworkers. And we’ll go deep on where to start, what’s working for early adopters, and what to expect as these AI-powered tools evolve and mature.

Register Now!

About Our Speaker(s)

Principal Analyst
Tim McElgunn is Principal Analyst for HDI and ICMI, producing and managing content and events for our community of contact center and technical support professionals. A skilled analyst, strategic advisor, writer and editor, Tim has extensive experience researching, synthesizing, and explaining strategic, regulatory, technology, and service trends. Before joining the Informa team, Tim held senior editorial and analysis roles at Bloomberg Law, Stratecast Partners/Frost & Sullivan, and Gartner.
2022 & 2023 HDI Top 25 Thought Leader; CX Magazine #23 CXMStar Influencer of 2023; 2021 AOTMP IT Management Professional of the Year; HDI National Chairman; HDI Certified Instructor; CX / EX Leader; Professional Speaker and Author

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